ikanPrivacy Policy

This page describes what we collect when you use ikan and how we keep that data protected. Our ikan platform processes personal information to authenticate your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and traditional banking channels, log your gaming activity, and fulfill legal obligations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

We at ikan operate across multiple jurisdictions where online gaming is permitted by local law. Our servers and data processors may sit outside your home region, but we maintain consistent privacy standards regardless of location. Your rights to access, correct, or delete your data are honored according to the data-protection framework applicable in your jurisdiction.

If you have questions about our data practices, you can contact our privacy team via the support channels listed in your ikan account or at the end of this policy.

What We Collect on ikan

When you create an ikan account, we collect your email address, full name, phone number, date of birth, and residential address. We verify your phone number via SMS and may request government-issued identification (national ID, passport, or driver's license) during account verification. We collect this information to comply with anti-money-laundering regulations, prevent fraud, and recover your account if you lose access.

As you use ikan, we log your gaming activity: every wager placed, every settlement outcome, every deposit and withdrawal, your tier progression, and your promotional engagement. We timestamp all transactions and retain these logs indefinitely for dispute resolution, tax compliance, and regulatory audits. You can download your complete activity history anytime from your ikan account dashboard.

We collect payment information only to process deposits and withdrawals. When you link a payment method—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your mobile banking, local payment, online payment, or e-wallet bank account—we tokenize your credentials and never store plaintext payment data on our servers. Your fintech or banking partner retains the actual payment details; we retain only a reference token and transaction receipt.

We may collect technical data: your IP address, browser type, operating system, device identifiers, and session logs. This data helps us detect fraud, troubleshoot technical issues, and comply with security audits. We do not use this data for marketing profiling; we retain it for 90 days then delete it unless a dispute or investigation requires longer retention.

How We Use Your Data on ikan

Our ikan platform uses your personal data exclusively for the following purposes:

• Account authentication and security. We verify your identity to prevent unauthorized access, detect account takeover attempts, and recover your account if compromised.
• Payment processing. We transmit your payment information to your fintech or bank partner to settle deposits and withdrawals.
• Regulatory compliance. We retain your identity and transaction data to comply with anti-money-laundering, know-your-customer, and tax-reporting requirements applicable in your jurisdiction.
• Dispute resolution. We log all wagers, settlements, and promotional transactions so we can investigate complaints and provide evidence if you dispute an outcome.
• Service improvement. We analyze aggregated, anonymized data to identify platform bugs, optimize user experience, and detect fraud patterns.
• Legal obligations. We may disclose data if required by court order, law enforcement, or regulatory authority.

We do not use your data for direct marketing unless you explicitly opt in via your ikan account preferences. We do not sell your data to advertisers, data brokers, or third-party marketers. We do not profile you for credit scoring or insurance underwriting.

At ikan, your data is a liability we manage carefully, not an asset we monetize.

Third-Party Processors and Data Transfers

Our ikan platform uses third-party processors to deliver our service. Your payment data is transmitted to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, or your bank's payment infrastructure to settle transactions. These processors are bound by payment-industry security standards (PCI DSS) and their own privacy policies. We do not control their practices, but we audit their security postures annually.

Our email service provider, hosting infrastructure, and analytics platform may sit outside your home jurisdiction. We ensure all cross-border data transfers are protected by encryption and contractual safeguards. If you reside in a jurisdiction with strict data residency requirements, contact our privacy team before opening an account to confirm our data-handling practices comply with your local law.

We do not share your ikan account data with other gaming platforms, sportsbook operators, or casino services. Your account is isolated; even if you use multiple platforms, your data does not transfer between them without your explicit consent.

Your Rights on ikan

We at ikan recognize your right to access, correct, and delete your personal data. You can request a complete export of your data anytime from your account settings; we will provide it in a machine-readable format within 30 days. You can update your email, phone, address, and name directly in your ikan account dashboard. To request data deletion, contact our privacy team; we will delete your personal identifiers while retaining anonymized transaction records as required by law.

You can opt out of promotional emails and notifications from your account preferences. You can disable cookies in your browser settings, though some ikan features may not function without authentication cookies. You can request that we do not process your data for analytics or fraud detection, but this may prevent us from operating your account safely.

If you believe we have mishandled your data, you may file a complaint with the data-protection authority in your jurisdiction. We undertake to cooperate with regulatory investigations and respond to official requests within applicable legal timelines.

Cookies and Tracking on ikan

We use session cookies to authenticate your ikan login and remember your language preference. These cookies expire when you close your browser or after a period of inactivity. We do not use persistent tracking cookies unless you explicitly opt in to "remember me" functionality on our login page.

Our ikan analytics platform may set cookies to measure page performance and user flow. These cookies do not identify you personally; they track aggregate behavior (e.g., "X users viewed the Liga 1 markets today"). You can opt out of analytics cookies without affecting your account functionality.

We do not use third-party cookies to track you across websites. Our pixel tags and retargeting pixels (if present) fire only within our ikan domain; they do not follow you to external sites.

Data Retention and Deletion on ikan

We retain your personal identifiers (name, email, phone, address) indefinitely while your ikan account is active. This ensures we can recover your account, process future transactions, and comply with regulatory audits. When you close your account, we anonymize these identifiers within 90 days unless a dispute, legal hold, or audit requires longer retention.

We retain your transaction history (wagers, settlements, deposits, withdrawals) indefinitely. These logs are essential for dispute resolution, tax compliance, and regulatory investigation. We do not delete activity logs even after account closure; we only anonymize the personal identifiers linked to them.

Technical logs (IP addresses, session tokens, error messages) are retained for 90 days then deleted automatically. Longer retention may occur if you are the subject of a fraud investigation or legal proceeding.

Security Practices on ikan

We at ikan encrypt all data in transit using TLS 1.2 or higher. All sensitive information (passwords, payment tokens, identity documents) is encrypted at rest using AES-256 or equivalent. Our servers are protected by firewalls, intrusion detection, and regular vulnerability scanning. We conduct annual security audits by independent third parties and remediate any findings within standard timelines.

Your ikan login password is hashed using industry-standard algorithms (bcrypt or equivalent); we never store plaintext passwords. We support optional two-factor authentication via SMS; enabling this feature adds a second layer of protection to your account.

We monitor ikan for suspicious activity 24/7. If we detect unauthorized access attempts, we flag the account and may temporarily restrict withdrawals pending verification. We notify you immediately if we detect a security breach affecting your data.

Contact and Changes to This Policy

If you have questions about how we handle your data on ikan, contact our privacy team via live chat, email, or in-app messaging. Our support team responds in English and Indonesian during business hours and can escalate requests to our compliance officer within 24 hours.

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of your ikan account after the new policy becomes effective constitutes your acceptance of the changes.

This policy is effective as of its publication date and replaces all prior privacy statements. If you have an older version of our privacy policy and wish to review changes, contact our team to request a comparison document.